Job description


IT Support Technician (0578)

  • Location:
  • Working Hours:
    Full Time

We are looking for an individual with a real interest in IT and a passion for customer support to join our busy internal IT support department

Overview of the role and team

The purpose of this role is to help provide IT support to over 750 users, across 8 offices, in a busy professional environment. IT is an internal department tasked with supporting, maintaining and developing the firm’s IT provision across the whole of PKF Francis Clark LLP. The firm have long identified the importance of the role of IT in underpinning their growth and progression, using IT to help increase efficiency and improve delivery whenever possible.

About you: 

To be successful in this role, you will:

  • Have good people skills, be confident and be always willing to help
  • Have excellent communication skills including a good phone manner and a clear writing style
  • Be organised and accurate when dealing with data and software
  • Be a car driver/owner as travel between the offices will be required.

In addition, you will have experience in:

  • A broad-based knowledge and interest across all aspects of IT, to include Windows 10 Operating System and Microsoft Office 365 products
  • Good troubleshooting skills
  • An awareness and appreciation of the importance of security and confidentiality within a professional services environment.

Experience, qualifications or a keen interest in any of the following would also be advantageous:

  • Citrix
  • Business and Accounting applications
  • Teams
  • iOS / mobile phone support.

What you’ll be doing:

  • Provide front-line IT desktop support via phone, email or logged support calls
  • Support and deliver user training for new starters
  • Help with user administration (e.g. setting up new users in Active Directory and Exchange)
  • Help with the building and maintaining of end user hardware
  • Carry out general departmental administration. This includes usage and manipulation of spreadsheets and asset databases etc. for the purposes of handling purchasing, licensing and resource allocation / management.

Why us:

PKF Francis Clark is the place for your career. Our growth offers you the opportunity to expand and develop your career in a direction that interests you. We offer a supportive and flexible working environment, taking your career seriously to enable you to be the best you can be.

What next:

Please click ‘Apply Now’. If you don’t have an up-to-date CV or would prefer to chat to someone before applying, get in touch with Keith Lackie on

Everyone will receive a response.

PKF Francis Clark doesn’t discriminate. We’re interested in your skills, your experience, your potential, and nothing else.

We are not accepting agency introductions unless prior approval has been given in writing.

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Blackbrook Gate 1,, Blackbrook Business Park,, Taunton, Somerset, United Kingdom, TA1 2PX