Job description


Credit Controller (0395)

  • Location:
  • Working Hours:
    Full Time

PKF Francis Clark is about much more than just accountancy. We’re trusted business advisors, working in partnership with our clients to enhance their performance. Their goals are our goals, and through close working relationships (and because we love what we do) when they succeed, so do we.

We are currently looking for a Credit Controller to join our team


  • Communicate with clients regarding outstanding client debts and assisting them in settling amounts owed in a timely manner;
  • Liaise with partners and fee earners regarding individual debts, advising them of the best course of action to take to control working capital and ensure that matters are dealt with within a reasonable timescale;
  • Identify slow moving accounts and escalate for case management where appropriate;
  • Ensure an accurate record of progress is maintained;
  • Assist clients in paying amounts due by processing credit card payments, setting up direct debit payment plans or facilitating alternative payment arrangements;
  • Support the identification of receipts to invoices and credit notes so that debtor balances are accurate.
  • Help set credit limits to manage client exposure;
  • To provide a professional and effective service to internal and external customers meeting customer expectations in terms of quality and timeliness;
  • Provide assistance to other areas of the central finance team as required to ensure the smooth running of the department;
  • Act as ambassador for the finance department.

Qualifications and experience


  • Experience of working in a credit control environment.
  • Communicate courteously and professionally with staff and clients by telephone, email and face to face.
  • Strong negotiation skills.
  • Excellent communication skills, telephone manner and interpersonal skills
  • The ability to assess issues and be assertive / firm with clients as required
  • Good general administration, planning, organising and time management skills
  • A working knowledge of debt collection escalation procedures.
  • Competence of Word and Outlook with the ability to learn new software.
  • Able to build positive relationships.
  • Investigating, responding to and progressing issues and queries to a successful conclusion within a reasonable timescale.


  • Reconciliation skills
  • Experience of small claims debt collection court proceedings and knowledge of court documentation for unpaid debts
  • AAT qualification or equivalent


  • Excellent communication skills, able to liaise with people at all levels
  • Displays a professional manner at all times
  • Tenacious, with the ability to work autonomously and take responsibility
  • Well organised with the ability to plan workload to achieve deadlines
  • Strong team working capabilities
  • Organised, methodical approach to work
  • Proactive with the ability to set and achieve goals
  • Ability to recognise potential risks to the firm that should be escalated

In return, we will pay you a competitive salary with training provided. You will also get 25 days holiday plus bank holiday, pension, life assurance as well as some other flexible benefits.

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Sigma House, Oak View Close, Edginswell Park, Torquay, Devon, United Kingdom, TQ2 7FF